Pharmacist’s Virtual Communication Toolkit: Engaging in Effective Conversations About Opioids


  1. Rx Files. Pain Management and Opioids Newsletter. Fall 2017.
  2. University of Waterloo. Assessing Opioid Prescriptions. Pharmacy 5in5.
  3. Institute for Safe Medication Practices, Navigating Opioids for Chronic Pain
  4. Get on the road to recovery. Patients infographic:
  5. Opioid Manager. Developed by the Centre for Effective Practice. November 2017. Document can be found here:
  6. Choosing Wisely Canada. Opioids –when you need them and when you don’t
  7. Choosing Wisely Canada. Opioid Wisely.
  8. Oregon Pain Guidance; 2016 Compassion-based patient conversations
  9. Centers for Disease Control and Prevention. Module 3: Communicating with Patients. Opioid Overdose. 2017.  
  10. Invite Listen Summarize Tool 3 in Connect and Care. Model and Tools  
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  12. Government of Canada. Stigma.
  13. CAMH Stigma: Understanding the impact of prejudice and discrimination.
  14. Government of Canada. Get the facts on the opioid crisis in Canada. Together we can stop stigma.
  15. Canadian Centre on Substance Use and Addiction. Stigma.
  16. Government of Canada. Changing how we talk about substance use.
  17. CAMH Mental Illness and Addiction: Facts and Statistics.
  18. Words that work for opioid conversations. Short:  or Complete Script:   
  19. American Chronic Pain Association. A Car with Four Flat Tires. 2013.
  20. CAMH: Opioid Agonist therapy
  21. University of Victoria: Patients Helping Patients Understand Opioid Substitution Treatment
  22. Oregon Pain Guidance. Common Traps and Negotiation Strategies:  
  23. Therapeutic Goods Administration (TGA) - Australian Government Department of Health. Tips for talking about codeine: Guidance for pharmacists. 2017. Available from:
  24. Crawley A, Murphy L, Regier L, McKee N. Tapering opioids using motivational interviewing. Canadian Family Physician. 2018. 65:584-7.
  25. Murphy L, Babaei-Rad R, Buna D, Isaac P, Murphy A, Ng K, Regier L, Steenhof N, Zhang M, Sproule B. Guidance on opioid tapering in the context of chronic pain: Evidence, practical advice and frequently asked questions. Canadian Pharmacists Journal/Revue des Pharmaciens du Canada. 2018 Mar;151(2):114-20.
  26. Kelley JM, Kraft-Todd G, Schapira L, Kossowsky J, Riess H. The influence of the patient-clinician relationship on healthcare outcomes: a systematic review and meta-analysis of randomized controlled trials. PloS one. 2014;9(4):e94207. 
  27. Sherman, K.J., Walker, R.L., Saunders, K., Shortreed, S.M., Parchman, M., Hansen, R.N., Thakral, M., Ludman, E.J., Dublin, S. and Von Korff, M., 2018. Doctor-Patient Trust Among Chronic Pain Patients on Chronic Opioid Therapy after Opioid Risk Reduction Initiatives: A Survey. The Journal of the American Board of Family Medicine, 2018; 31(4): pp.578-87